We are currently looking for a Technical Support Specialist. The desired candidate should possess the following qualifications:

• Undergraduate or Graduate Mining or Geological Engineering Degree.

• Familiar with General Mining Software Packages and Microsoft Excel.

• Strong analytical and problem-solving skills.

• Proficiency in English is compulsory. French or Spanish is nice to have.

• Excellent communication skills, both written and verbal, with the ability to interact and explain technical concepts to clients.

• Ability to work on tasks independently, support clients, and meet timelines and the company’s quality objectives.

• Achiever who thrives in a cross-functional team environment and readily adapts to changing market and organizational needs.

Position Responsibilities:

• Geology and Mining Software testing.

• Write and contribute to the test plan.

• Liaise with clients regarding technical matters and be able to present results professionally.

• Collaborate with the software development team.

We are looking for an energetic and capable individual to join our vibrant team as a Technical Sales Executive for the African region.  The successful candidate will work closely with prospective customers to develop and qualify leads through cold-calling, networking, attending trade shows and other sales initiatives. The role entails working with different aspects of a customer’s business from C-Level management to technical support staff to provide them with the best solution to fit their requirements. This routinely includes negotiating, developing and delivering proposals and presentations and managing client expectations throughout the sales cycle and product implementation.

This position will be focused on demonstrating mine planning software applications including optimization, design, and scheduling for producing short, mid, and long-term mine plans. Understanding both open pit and underground planning is a must-have. This position would also be focused on building tools to improve mine planning and optimization processes.

Qualifications and Skills: 

• Bachelor’s degree in Mining Engineering.

• More than 3 years of proven experience in a B2B selling role. Previous experience in selling general mining software packages is preferred.

• Possess excellent interpersonal, written and verbal communication skills. Proficiency in English is compulsory. Bilingual is preferred.

• Demonstrate strong analytical and problem-solving skills and attention to detail.

• Ability to interact and explain technical concepts to clients from non-technical backgrounds and work on tasks independently.

• Proficiency in CRM and analytical tools will be a prerequisite.

• Achiever who thrives in a cross-functional team environment and is readily adaptable to changing market and organizational needs.

Main Responsibilities:

• Present, promote and sell ThreeDify products and services to new and existing clients.

• Reach new prospective customers through cold calling, trade shows and other marketing activities. Achieve agreed-upon targets on time.

• Establish, develop and maintain positive customer relationships.